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My screen is locked and I’ve forgotten my code

Depending on the type of screen lock you are using there are different options.

  • Pattern: After five unsuccessful attempts, you have to wait 30 seconds before you can try again. If you cannot remember the pattern, press Next to unlock with the security question.
  • PIN or password: After five unsuccessful attempts, you have to wait 30 seconds before you can try again.
  • Face unlock: If the device fails to recognise you, it immediately prompts you to enter the backup method, pattern or PIN.
  • If all of the above have been forgotten, you need to reinstall the device software using a computer.

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    To reinstall your software using PC Companion

    Note: Make sure that PC Companion is installed on your PC.

    1. Open the PC Companion application on the PC, then click Start under Support Zone.
    2. Click Start under Phone Software Update.
    3. Click repair my phone / tablet.
    4. Select your phone.
    5. Follow the instructions that appear on the screen to complete the repair.

    To reinstall your software using the Sony™ Bridge for Mac application

    Note: Make sure that Sony™ Bridge for Mac is installed on your Mac.

    1. Open the Sony Bridge for Mac application on your Mac.
    2. Click Phone > Repair phone > Continue.
    3. Select your phone.
    4. Follow the instructions that appear on the screen to complete the repair.

I’ve forgotten my MacAfee PIN

  • If you have turned on the McAfee Mobile Security you may need to enter your PIN (6 digits). If you have forgotten your PIN, tap Forgot your PIN? to receive a new by email to the address you have registered.

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    To uninstall McAfee Security

    1. From the Home screen, tap . menu icon
    2. Find and tap Settings > Security > Device administrators.
    3. Unmark the McAfee Security checkbox.
    4. Tap Deactivate and enter your PIN (6 digits), then tap Unlock. If you have forgot your PIN, tap Forgot your PIN? to get a new PIN by email.

My device is asking for a PUK code

  • If you enter your PIN (Personal Identification Number) code incorrectly several times, the SIM card is locked. You then need the PUK (Personal Unblocking Key) code to unlock the device. To get help with your PIN and PUK codes, contact your network operator.

    Note! If you enter an incorrect PUK code too many times, you need to contact your network operator to get a new SIM card.

My battery runs out quickly

  • Disable mobile data traffic to save power when you’re not using the Internet.
  • Turn off GPS, Bluetooth® and Wi-Fi® connections when you don’t need these features.
  • Use any of the power saving modes, for example STAMINA mode that minimises battery consumption when the screen is inactive.

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    To activate a power saving mode

    1. In Settings, find and tap Power management.
    2. Activate your preferred mode, and confirm if necessary.
  • Close and exit applications that you are not using.
  • Lower the screen brightness level and disable any live wallpaper.

I cannot power on my phone

  • It might be that the battery is drained. If the battery is completely discharged, the device needs to charge for a while before the battery status light is lit. Charge the battery for at least 30 minutes, and then turn on the device.

  • If your device stops responding or won’t shut down normally, you can force your device to shut down, and then turn it on again.

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    To force the device to shut down (built-in battery)

    1. Press and hold down both the volume up key and the power key for 10 seconds.
    2. After your phone vibrates three times, release the keys. The phone turns off automatically.

    To force the device to shut down (removeable battery)

    1. Remove the battery
  • Reinstall your device software using a computer. Support is available for both PC and Mac. Note that all data is deleted from the device when you perform a software repair.

    More

    To reinstall your software using PC Companion
    Note: Make sure that PC Companion is installed on your PC.

    1. Open the PC Companion application on the PC, then click Start under Support Zone.
    2. Click Start under Phone Software Update.
    3. Click repair my phone / tablet.
    4. Select your phone.
    5. Follow the instructions that appear on-screen to complete the repair.

    To reinstall your software using the Sony™ Bridge for Mac application

    Note: Make sure that Sony™ Bridge for Mac is installed on your Mac.

    1. Open the Sony Bridge for Mac application on your Mac.
    2. Click Phone > Repair phone > Continue.
    3. Select your phone.
    4. Follow the instructions that appear on-screen to complete the repair.
Browser settings

Browser settings

You can change the browser settings and customise your browser view. For example, you can change the size of the text displayed to suit your needs, or you can clear cache, cookies, browser history, and other data linked to the websites you visit.

To change your browser settings

  1. When the browser is open, press .
  2. Tap Settings.

To change the text size on web pages

  1. When the browser is open, press .
  2. Tap Settings > Accessibility.
  3. Adjust the text size settings as desired.

To clear the cache memory from your phone

  1. When the browser is open, press .
  2. Tap Settings > Privacy & security.
  3. Tap Clear cache, then tap OK to confirm.

To clear your browser cookies

  1. When the browser is open, press .
  2. Tap Settings > Privacy & security.
  3. Tap Clear all cookie data, then tap OK to confirm.

To clear your browser history

  1. When the browser is open, press .
  2. Tap Settings > Privacy & security.
  3. Tap Clear history, then tap OK to confirm.

Auto-fitting web pages

Your browser has an auto-fit option which makes it easier to read large web pages with lots of text and images, such as news pages. When this option is enabled, your browser automatically refits images and columns of text on the screen when you double-tap the screen directly after zooming with your fingers. If auto-fit is disabled, you may need to scroll sideways to read a full sentence.

To auto-fit web pages

  1. When the browser is open, press .
  2. Tap Settings > Advanced > Auto-fit pages.

Auto-filling text

Auto-filling allows you to automatically enter data such as names and addresses on various web forms, so you don’t have to enter the same information repeatedly on different web pages.

To create text for auto-filling

  1. When the browser is open, press .
  2. Tap Settings > General.
  3. Mark the Form auto-fill checkbox, if it is not already marked.
  4. Tap Auto-fill text, then enter text that you want to use for auto-filling on web forms, for example, your name and address.
  5. When you're done, tap Save.

Plug-in settings

You can adjust how a plug-in functions on a web page. For example, you can enable plug-ins to get optimal visual effect when you view a web page. Alternatively, to increase browsing speed, you can configure your browser to only run plug-ins on demand, or you can disable plug-ins completely.

To enable plug-ins on demand

  1. When the browser is open, press .
  2. Tap Settings > Advanced > Enable plug-ins.
  3. Mark the On demand checkbox.
You may need to restart your browser for the setting to take effect.